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The latest reports from users having issues in New York City come from postal codes 10021, 10118, 10004, 10023, 10003, 10013, 10011 and 10001.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 270,050 ratings
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Problems in the last 24 hours in New York City, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near New York City, New York
The most recent Spectrum outage reports came from the following cities:Brooklyn, Jersey City, Queens, New York City, The Bronx, Newark, Hoboken, North Arlington, Irvington, East Newark, Union City, Clifton, Nutley, Staten Island and North Bergen.
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| City | Problem Type | Report Time |
|---|---|---|
 Brooklyn | Internet | |
| Jersey City | Internet | |
| Brooklyn | Wi-fi | |
| Brooklyn | Phone | |
| Brooklyn | Internet | |
| Brooklyn | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- Emily C. (@emcourtright) reported fromQueens, New York
Why is @GetSpectrum trash when it comes to alerting customers of outages or how to fix them? Just got back from vacation and internet is totally down
- Cheryl Davidson 🐱♥️ (@CDavidson1127) reported fromBrooklyn, New York
Is there a service outage in #SunsetPark #Brooklyn 11220 @Ask_Spectrum? Cable went out about 1/2 hour ago but internet is still up (for now) I can’t call thanks to @VZWSupport no longer providing service to the @LGUSAMobile phone they sold me. When can I expect my cable TV back?
- glitz_blitz_1982 (@ang_in_nyc) reported fromQueens, New York
@Ask_Spectrum WTF my internet works I can watch tv in living room but the box in bedroom says I need to subscribe to all the channels we pay for. With the HUGE bill we pay on time each month this is unacceptable!!
- Adam Gurri (@adamgurri) reported fromBrooklyn, New York
@Ask_Spectrum is there an internet outage in our area
- John (@johnnyr1111) reported fromManhattan, New York
@Ask_Spectrum is there an internet outage in zip code 10023? My internet cut out yet again while I was trying to work.
- Tania Lopez (@taniaelopez) reported fromManhattan, New York
@revsusanrussell @GetSpectrum Omg!!! Me too. Been on the phone since 7:17 to upgrade took 1 hr. Then, 8:30 to ask why upgrade didn’t go through. At 10 to see why they doubled my internet service rate then disconnected after 15 min. Now on hold 1/2 hour to cancel everything but wifi 😡 oh & no upgrade, yet.
- Paulina Cossio (@PaulinaCossio) reported fromManhattan, New York
Why are you the absolute worst? @Ask_Spectrum
- Ryan Bonnici ⚡️ CMO 🏳️🌈 he/him (@ryanbonnici) reported fromBrooklyn, New York
@Ask_Spectrum is there an outage in Red Hook, Brooklyn (11231)? Haven’t had internet for half of the day 😭
- Serene Farless (@farless2) reported fromManhattan, New York
@Ask_Spectrum my internet service has been out since approx 3pm I live in the lower east side in Manhattan When can I expect the service to come back on please
- T. J. Raphael (@TJRaphael) reported fromQueens, New York
@Ask_Spectrum is there an internet service outage in my area? I am in zip code 11101.
- Ross Murray (@inlayterms) reported fromManhattan, New York
@Ask_Spectrum We've already called and it's an area outage
- Trip Langley (@TripLangley) reported fromManhattan, New York
@KTesque @Ask_Spectrum Same, I also have a Roku. Google told me to check my WiFi connection, but if other people are having issues that likely isn’t going to help(?)
- 𝓚𝓪𝓽𝓱𝔂 🔥🔥🔥 (@kjj1969) reported fromQueens, New York
@Ask_Spectrum I spent 30 minutes trouble shooting with spectrum yesterday.
- camille belesi (@BelesiCamille64) reported fromQueens, New York
@Ask_Spectrum im in Auburndale just came home from work and outage in the area. Every time it rains there is a problem. My neighbor has fios her cable is working time for a switch
- Meg Schurr 🌈 (@megschurr) reported fromManhattan, New York
@Ask_Spectrum The alert has been updated every hr since 6pm promising restored service within following 60-90 mins- not helpful when your job relies on Wifi that you spend too much $$ on for **** service- someone in the company has to know for issue taking out an entire community for 16 hours
- Michael Anthony Bradshaw (@m_a_bradshaw) reported fromBrooklyn, New York
@Ask_Spectrum Is there an outage in Brooklyn? 11211
- Trip Langley (@TripLangley) reported fromManhattan, New York
@Ask_Spectrum Is there an outing in Hell’s Kitchen? I try to log on and get reference code RGE-1001. Restarting my smart tv didn’t help.
- Doc "500 Twitch followers" Diamondfire (@DrDiamondfire) reported fromQueens, New York
Specifically set today aside as a day of rest. My only full one this month and definitely my last one until sometime in September. I sit down, watch 3 minutes of a YouTube video, and @Ask_Spectrum internet promptly goes down and will be down for hours.I'm not happy about this.
- FastTaxNY (@FastTaxNY) reported fromQueens, New York
update: no response from you on Twitter and no representative call back from messages left. be prepared for me to contact @GetSpectrum … @NY1 I need business internet and phone services. any good deals? —Disgruntled Verizon Customer
- 😶 (@ShiranNana) reported fromQueens, New York
@Ask_Spectrum @d_berbo lmao switch that ****
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Aaron Moore ⬛️⬜️⬛️⬜️⬛️⬜️ (@thedjaaron) reported
@Ask_Spectrum no Internet in Northern Kentucky. Y’all broke down?
- Daniela Lions 💙 (@daniela_lions) reported
@Ask_Spectrum you’re stupid because internet has been out more than two hours - @Chadkg15
- dex (@dex_2v) reported
@GetSpectrum 5 hours to fix an outage what’s good?
- wenkroy (@wenkroy17) reported
Spectrum is the worst internet provider. Just bleed their customers and we have no option. @Ask_Spectrum #municipalbroadbandnow
- Krisna (@_Krisnakaye_) reported
@GetSpectrum I received my bill with someone else's account being transferred onto mine. This account was put into my name without my authorization. I had no knowledge until receiving the transfer bill. I never lived at the address they provided. I was informed because it is in
- Guardians of the Naylor (@DFluckesFans) reported fromNorwalk, Ohio
Hey @Ask_Spectrum can you tell me why you are taking advantage of the elderly?? I just want to know your motivation. I'm not usually one to ***** as I have decades of experience in the service industry. HOWEVER, you cannot tell me charging someone 150 dollars for cable when they
- mamí💋 (@zDevilWearsNada) reported
@Ask_Spectrum I want to know what the name is on the account that tried using my credit card to pay their bill. There’s no account registered under my name & I have never used you as a service provider.
- SuperBlaster (@isuperblast) reported
@Ask_Spectrum And I'm not going to delete the Tweet because everyone needs to know how crappy your service is! Good Lord
- GABRIEL The MAGA JEW (@AivazovGabriel) reported
Stormy weather in Dallas on Sunday that knocked our power and Internet/cable. While power is back, I still don’t have internet and cable service through @GetSpectrum while all my neighbors have both through other providers. Kids can’t do their homework and I can’t watch @usopen
- Ace Jamerson (they/them) (@AceJamerson) reported
@Ask_Spectrum have literally had Spectrum internet service for 5 days now and experienced an outage every day, what gives?? I’m paying enough to get consistent service…
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